We recommend that you read and observe the terms and conditions of rental carefully, as well as the terms and conditions for booking and payment. If you do not observe the terms and conditions, you may lose your rights to the holiday home, without being released from your obligation to pay to NOVASOL.
Current terms of rental apply for those rental agreements made through the rental agency (NOVASOL) between the tenant and the owner of the holiday home.
Any agreement between the tenant on the one side and NOVASOL on the other side which changes, modifies or cancels these terms of rental or other information as stated in NOVASOL's terms and conditions, must be made in writing to have any validity. Any such changes do not result in other terms and conditions of rental, either individually or as a whole, becoming invalid.
Number of guest
The holiday home and accompanying ground area must not be occupied by more people than the number stated in the catalogue or on the rental agreement. This number includes children, no matter what their age. The only exception to this condition is for holiday homes, where it is possible to bring one extra child (under 4 years) at no extra charge. Our sales personnel can inform you of this possibility, when you book.
Prices and payment
The rental charge is to be paid according to the terms stated in NOVASOL's terms and conditions. The tenant declares that he/she has read and understood the current terms and conditions of rental, when he/she pays the first instalment.
The rental charge is excl. use of electricity, gas, heating, fire wood and water unless otherwise stated in the catalogue and/or price lists. In Croatia all costs are included in the rental price.
Taxes and currency
In the case of price increases, increased taxes and charges and changes in exchange rates, NOVASOL is entitled to increase the rental price accordingly, if clearly documented. Should the currency of the country in which the holiday home is situated, or the currency used by NOVASOL to settle accounts for the holiday home, change in accordance with the currency used in the catalogue and/or price lists for payment of the tenancy after rental has been agreed and before the start of the rental period, then the rental price may be increased with the same percentage that the currency has increased compared to that used since the catalogue and/or the price list was printed.
This does not give the tenant the right to cancel the rental agreement.
Cancellation and alteration of tenancy
A rental agreement which has been entered into cannot be cancelled and/or changed by the tenant.
The tenant has a right to make a cancellation upon payment of the following charges. Please note, the insurance premium is not refundable.
Up to 70 days before the start of the holiday period: 10% of the total rental (minimum DKK 400.00 / approx EUR 50.00) plus the insurance premium.
69 - 42 days before the start of the holiday period: 25% of the total rental (minimum DKK 400.00 / approx EUR 50.00) plus the insurance premium.
Less than 42 days before the begin of the holiday period: 100% of the total rental plus the insurance premium.
A cancellation is considered as having been made on the day that NOVASOL (or NOVASOL's agent) receives the cancellation in writing.
A change of holiday home and/or holiday period can be made up to 42 days before the start of the holiday period upon payment of DKK 300.00 (approx EUR 40.00)
Cancellation insurance in the case of illness
In addition to the rental NOVASOL will charge a compulsory cancellation insurance of 4%. Only those people named on the booking form are covered by the insurance.
What does the insurance cover?
The insurance covers that part of the rental which is not refunded by NOVASOL on cancellation of the booking in situations where the insured is prevented from going through with the booking, or where going through with the booking is made extremely difficult:
1.1.1 as a result of a death, acute illness, serious injury which needs hospitalisation, bed rest ordered by a doctor or something comparable, of a spouse, live-in partner, children, parents, in-laws, grandchildren, siblings, grandparents or travel companions.
Acute illness
Acute illness which is covered by the insurance is a new illness, a well founded suspicion of a new, serious illness or an unexpected worsening of an existing or chronic illness.
1.1.1 because immediately before the start of the holiday period, there has been considerable damage due to fire or a break-in at the insured's private residence, or a fire, break-in or unofficial strike at the insured's company.
1.2 Special conditions:
It is a condition of the insurance cover, that NOVASOL receives proof in the form of a doctor's certificate, death certificate or police report.
1.3 Insurance period.
The insurance covers from the time it is drawn and until you move into the holiday home.
How do you make a cancellation?
It is a condition for obtaining a refund, that cancellation is made to NOVASOL (or NOVASOL's agent) no later than 12.00 (12 noon) on the first day of the holiday period. Under any circumstances, NOVASOL (or NOVASOL's agent) must be informed immediately and the rental agreement returned together with a doctor's certificate showing a diagnosis. Any fee for the doctor's certificate is to be paid by the insured. NOVASOL is entitled to request further examination by a doctor of their choice and at NOVASOL's expense. In the case of serious injury, confirmation from the hospital or the treating doctor is required. In the case of a death, a copy of the front of the death certificate is required. In the case of fire or a break-in, a copy of the police report is required.
When cancellation is made due to illness or accident, the insured must pay 10% of the total rental (minimum DKK 400.00 /approx. EUR 50.00) plus the cancellation insurance premium and, maybe, an administration charge
If cancellation is made for reasons other than those mentioned above, the conditions in paragraph 5 apply. The paid insurance premium is not refundable. Any questions regarding the cancellation insurance can be directed to NOVASOL. Should the case not be settled satisfactorily, you can contact:
Europaeiske Forsikring A/S
Attn: Skadeafdelingen
Vesterbrogade 84
DK-1790 Copenhagen V
Denmark
Tel: (+45) 33 25 25 25 (between 09.00 and 16.00 (9 a.m. – 4 p.m.))
Should a satisfactory solution not be found with Europaeiske Rejseforsikring, you can contact the Board of Appeal for Insurance, Ankenaevnet for Forsikring, Anker Heegaards Gade 2, DK-1572 Copenhagen V, tel.: (+45) 33 15 89 00 (between 10.00 and 13.00 (10 a.m. – 1 p.m.)). Cancellation insurance is drawn with Europaeiske Rejseforsikring A/S.
Arrival at the holiday home
Where nothing else is stated in the catalogue, on price lists or in the rental agreement, the rental period runs from the first day 16.00 (4 p.m.) to the last day 10.00 (10 a.m.).
You should arrive at the holiday home on the first day for the holiday period before 19.00 (7 p.m.) – in Denmark before 20.00 (8 p.m.), unless otherwise stated in the rental agreement. Arrival at a later time should be agreed in good time with NOVASOL's branch office. NOVASOL cannot be held responsible, should late arrival make it impossible to gain access to the holiday home on the first day of the holiday period.
Deposit
For holiday homes in Denmark, a deposit is paid when the key is collected, the size of which depending on the value of hte holiday home. This deposit acts as security for the holiday home being passed on in a clean and presentable state and as an on-account payment for electricity.
A larger deposit is paid for holiday homes with an indoor swimming pool.
The deposit can be doubled, when the holiday is rented to youth groups, people under 20 years and in connection with Christmas and New Year rentals.
A corresponding security is paid for holiday homes outside Denmark. This deposit is often paid in the country's own currency (most often in Euro in countries in eastern Europe). The deposit can vary according to the destination and holiday home. As a general rule, deposits are paid in cash.
The paid deposit/on-account payment for electricity, etc. is returned to the tenant - minus any charge for electricity used, etc. - on departure or is sent at latest 2 weeks form the end of the rental. The deposit will be returned, minus any charges, on condition that the holiday home is passed on in a clean and presentable state, without damages, and that the tenant does not owe further amounts to the owner or the agent. The tenant's liability for charges and damages is maintained even though the value exceeds the amount paid in deposit/on-account.
Deficiencies, compensation and assistance
It is the responsibility of the tenant to inform NOVASOL immediately of any fault, or within 72 hours after taking over the holiday home/becoming aware of a fault.
Should contact with NOVASOL not result in the fault being corrected and/or repaired, the tenant should contacted NOVASOL by telephone (+45) 73 75 66 11 or fax (+45) 73 75 66 55. In such a situation, the tenant has a duty to obtain the name of the NOVASOL's employee to whom they make their complaint.
In claims of compensation, the tenant is obliged to give NOVASOL reasonable time to correct and/or repair any fault. NOVASOL is not liable to pay compensation should the tenant leave the holiday home without informing NOVASOL of any fault and/or without giving NOVASOL reasonable time to correct and/or repair any fault, or to give NOVASOL the possibility of moving the tenant to another holiday home.
In connection with any claim for compensation, NOVASOL reserves the right to help transfer the tenant to another holiday home of equal quality and price. This decision will be taken at NOVASOL's discretion.
Should any claim for compensation not be settled satisfactorily, in the opinion of the tenant, during the rental period, any further claim/complaint must be made in writing to NOVASOL within 14 days after the end of the rental period.
NOVASOL cannot accept any claim for compensation based on the fact that other tenants have been placed in a better holiday home than the one described in the catalogue. NOVASOL will always try to meet any special wishes, such as the situation of the holiday home, etc., but can give no guarantees.
NOVASOL's liability for compensation covers only direct economic loss. NOVASOL cannot be held responsible for any loss/damage as a result of a fault or loss/damage of a non-economic nature.
Responsibilities of the tenant
The tenant has a responsibility to treat the holiday home with respect, in so far as the tenant is responsible for any damage which he/she or any member of his/her party causes. Where nothing else is stated in the rental agreement and/or in price lists, the tenant has a duty to leave the holiday home in a clean and presentable state. The tenant has a duty to wash up, emty fridge, freezer and dustbin before departure, even though the tenant has booked the final cleaning service, or where the final cleaning service is compulsory.
The tenant is responsile for personal and physical damage during hte rental period for which he/she already is - or can be - insured for. The tenant has a duty to tensure that him/herself and any accompanying persons do not bother or annoy neighbours to the holiday home or surrounding area. Should the tenant or accompanying person behave in an inappropriate and unacceptable manner, NOVASOL or the owner reserve the right to annul the rental agreement immediately and without warning. In such a situation, NOVASOL has no obligation to repay al or part of the rental price.
Responsibilities of the agent
NOVASOL functions as an agent and is therefore responsible for bringing about a contact between the tenant and the owner of the holiday home. The agent's liability is limited to damages/losses caused intentionally or by gross negligence.
All NOVASOL's information in it's catalogues and/or price lists is based on our viewing of the holiday homes and areas, and information from the owners and administrators. NOVASOL does it's utmost to be correct and objective in it's information, but as catalogues and price lists are produced approximately 1 year before entering rental agreements, there can be changes to which NOVASOL has no knowledge and which they cannot be held responsible for.
In the case of breach of contract on the part of the owner, errors in forwarding/booking, the catalogue or such like, NOVASOL reserves the right to return any payments paid, or to substitute the holiday booked with another of equal quality and price. Should the substituted holiday home be cheaper than that originally booked, the difference will be refunded.
NOVASOL is not liable for any changes which do not effect the holiday home directly, (e.g. swimming possibilities at the beach, fishing rights, the introduction or increase of local taxes and charges, the closing of roads, shops, etc., road and building construction, environmental damage, etc.).Likewise, NOVASOL is not liable for changes in weather conditions or local bylaws regarding bathing, lack of water, the closing of swimming pools, etc., which may reduce the enjoyment of your holiday. NOVASOL is not responsible for the failure or breakdown of any of the holiday home's installations, for the blocking of drains and sewage systems or for the presence of insects or other pests.
In the interests of future developments, we reserve the right to make amendments without prior notice. Errors and omissions excluded.
Terms and conditions of force majeure
The tenant is not freed from the responsibility of payment due to personal circumstances or force majeure (war, strike, block, catastrophe of nature, etc.) preventing the tenant from exercising the use as per rental agreement. NOVASOL can immediately annul the rental agreement if the holiday home is not available due to force majeure.
The Danish legal system
The venue is Copenhagen, Denmark.
© Copyright NOVASOL AS.
Copying, either entirely or in part, is not allowed without permission from NOVASOL AS.
